Our policy lasts 14 days. If 14 days have gone by since the date of your purchase, we will not be able to offer you a refund. Please contact us at email@example.com to initiate the return process within 14 days upon receiving your item(s). After 14 days return for exchange or store credit only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached.
Placing an order with us is very important and we understand that things may come up or you may have a change of mind. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact us at firstname.lastname@example.org, provide the order number you need help with, and request cancellation.
Replacement or Refund
Your satisfaction is extremely importance to us. Upon arrival of your package, it is suggested that you check the garment to make sure it is what you ordered and everything in accordance with your order specifications. Please note that you need to contact us to initiate the returning process.
If you are returning or exchanging a garment, please make sure it is in the original condition and original packaging, - unworn, unwashed, unaltered, undamaged, clean, free of lint, hair and with tags intact and attached.
Replacements/Exchanges (if applicable)
We will replace items if they are defective, damaged or mis-shipped. If you need to exchange it for the same item, send us an email at email@example.com first and send your item to: 2221 Peachtree Rd NE, STE D-210 Atlanta, GA 30309
Return shipping costs will be paid by THB for any items being returned if damaged, defective or mis-shipped upon receipt. You will be responsible for return shipping costs for all other reasons.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you are due a refund and haven’t received it, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be aware of your return.
Shipping: To return your product, you should mail your product to: TopHalf Boutique 2221 Peachtree Rd NE STE D-210 Atlanta, GA 30309.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.